Covid-19

Like the rest of the nation, we are closely monitoring the Coronavirus (COVID-19) situation and its impact on the world.

Our customers and our employees are our priority, and their health and well-being are of the utmost importance.

  • Orders: You may still place an order online. Placing your order secures your selected watch or strap to ship once our distribution center is able to process it. As some models have very limited availability, we recommend placing an order if you want to secure a specific timepiece.
  • Shipping: Processing times will vary depending on when your order is placed. At this point, we cannot provide accurate delivery estimates. It may take several days or weeks for your order to ship, depending on developments in health alerts and advisories.
  • Cancellations: If you have placed an order and it has not shipped, you may contact us to cancel your order by calling 1-800-234-8463 or emailing us at Hamilton.US@swatchgroup.com
  • Returns: Due to public health restrictions, we may experience delays in processing returns. If you have an item that you would like to return, please contact our customer service department at 1-800-234-8463 or Hamilton.US@swatchgroup.com for additional information.
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