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Send Your Watch

*This service is only available within Switzerland for consumers/watch owners and not to Service Centers who send the watch on behalf of a customer.

We offer you free packaging materials, including return postage, to send us your Hamilton watch for service. Fill in the form with your personal details and we will send you the materials as soon as possible.

With the packaging materials, you will also find a form that must be filled out and sent along with the watch. At the post office, please request a shipping receipt. There is no postage to pay.

Please note: the package is only insured for one watch.
If you have any questions, please contact us at +41 32 343 38 60 or by email at

Our opening hours:
Monday - Friday
9:00 a.m.-12:00 p.m.
1:30 p.m.- 5:00 p.m.

The Hamilton Customer Service Team
*We will only process your personal data in accordance with your instructions and for the purposes stated. This information will not be passed to any other third party. See Terms of Use.