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Delivery & Returns

Delivery & Returns



All orders made through can only be delivered to United Kingdom addresses.

For security reasons, we do not deliver to collection points or PO Box addresses.

All deliveries require a signature and can only be delivered to the original delivery address provided at the point of order. Should you need to change or modify the original address of your order, please contact our e-commerce customer service team and they will provide you with more information about how to proceed.

*Due to the current situation and following the government guidance regarding social distancing rules the signature request has been replaced for alternative methods of proof of delivery.

Orders placed after 13:30 GMT will be processed on the following working day.

Once your order is shipped, we will send you a confirmation email with the tracking details. Please note that it might take some time for the tracking information to become available on the courier website. However, if 24 hours after ordering the tracking information is not visible; please contact our customer service team so we can investigate further.

Delivery Options

  • Watches

We offer complimentary Express Delivery (24 to 48 hours) for all watches purchases.

  • Straps

We offer complimentary standard delivery (3 to 5 working days) however, if you would like your order to be received any sooner we also offer the option to select Express delivery at the check-out for the amount of £5.95.




We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your legal rights. A summary of your legal rights in relation to the products is set out at the end of this page.

We will try to attend to all returns as soon as practically possible.


a. Unwanted Products


- Our policy is to ensure that you are satisfied every time you place an Order with us. If you are unhappy with an item when you receive it or if you simply change your mind, by law consumers in the UK are entitled to cancel a contract for the purchase of an item within fourteen (14) days from the day after the day the item has been received. Please return the product to us within 14 days from the day you cancel the contract, having taken reasonable care of it and in an unused state with all components. We will refund you the price you paid for that product and the applicable delivery charge but not any postage or collection cost incurred returning the item to us. Where you chose a more expensive delivery option, we have the option to only reimburse you up to the amount you would have paid if you had chosen the least expensive common and generally accepted form of delivery offered by us.


- You must take reasonable care of the products until returned. For example, if a watch arrives back to our logistics centre with the bracelet or strap damaged in any way (not due to our fault or negligence) or not in its original condition, then we reserve the right to deduct the costs for a new bracelet or strap from your refund of the price of the watch. If possible, please include your despatch note and all packaging intact.


- We will make the refund directly to the credit/debit card used to place the original order within 14 days of the day we receive the products back or, if earlier, the receipt by us of proof of the return of the items, or if earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you. 


- You will only have to pay for the return postage of the Products.


- Certain products and services are excluded from this returns policy, including earrings, which cannot be accepted for health and hygiene reasons.


b. Faulty Products


- We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate in accordance with your legal rights, if you notify us that you are rejecting the product within 30 days of receipt. You must then return the product to us (unless we agree otherwise).


- In these circumstances we will also pay you the reasonable cost of the return postage. Please obtain a proof of posting certificate from your Post Office to facilitate our processing the refund for your return postage costs. 


- We will make the refund directly to the credit/debit card used to place the original order once we have confirmed to you that you are entitled to a refund for the defective product. 


- For help with faulty items later than 30 days after your delivery please contact us to discuss your options. This does not affect your legal rights. 


c. Returning Unwanted or Faulty Products


Please contact us to inform us of your wish to return Products.


Phone number: 0333 400 1892 - Email address:


We will allocate you with a Returns Authorisation Code which should be included with the package to improve processing of your return.


If possible, please use a secure delivery method which requires signature such as Royal Mail “signed for” or Special Delivery and return to: 



PO Box 62430


E16 2XD 


You will be responsible for the returned product(s) until they reach us.


Please note our offices are open from Monday to Friday from 9:00 am to 5:00 pm.


d. Recycling Your Old Hamilton Watch

Waste Electrical and Electronic Equipment (WEEE)

WEEE legislation is in force requiring producers to pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Electrical goods marked with the crossed-out wheeled bin symbol show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

By law consumers in the UK are entitled to the treatment of electrical equipment in accordance with WEEE legislation.

We are pleased to offer our customers free take-back of their WEEE item on a like-for-like basis when buying a new electrical or electronic product from us.

Please Return to:

The Swatch Group (UK) Limited, Division Hamilton

Building 1000

The Royals Business Park

Dockside Road

London, E16 2QU

United Kingdom